We have full confidence in our products and hope you love them. You satisfactory is also important to us. If there are any problems with our products, please do contact us first, we are always at your service.
RETURNS
If you are not satisfied with your purchase, please send back the fabric uncut and unwashed, we will issue a refund. All fabrics returned are subject to a 30% restocking fee.
Shipping fee can not be refunded. The shipping fee for returning is at the cost of the customer.
How to Return?
- Contact us within 7 days from the date your order was delivered.
- We confirm it and provide you the returning address.
- Send us the tracking number within 3 days from the date you got our shipping address.
- We process the refund in 7 days after receiving the parcel.
EXCHANGES
We DO NOT accept exchanges.
CANCELLATIONS
Processing begins as soon as an order has been placed, but we also understand that sometimes customers need to cancel the order due to some reasons. How much you will get after cancelling an order depends on the order status. Please check below to make sure your cancellation meets the conditions described.
- Not Paid: Will be automatically cancelled without payment in 7 days;
- Paid: 100% refund;
- Processing/Packaged: 70% refund;
- Picked Up/Shipped/Completed: Cannot be cancelled.